Returns & Exchanges
Due to the perishable nature of our probiotic food products, we prioritize food safety and can only accept returns on unopened items within 14 days of delivery. If your order arrives damaged or incorrect, please reach out to our customer care team immediately for a replacement.
Contact Support
Email our dedicated customer service team with your order number and a brief explanation of why you wish to return your items.
Verification
Our team will review your request to ensure the products are eligible for return and provide you with a unique return authorization number.
Secure Packaging
Pack the unopened, original containers securely in their original shipping box to prevent any damage during the transit back to our warehouse.
Refund Processing
Once we receive and inspect your returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing